What to Do When Brazil eSIM is Not Received After Payment

Why Your Brazil eSIM Might Not Arrive After USDT Payment

You paid with USDT for a Brazil eSIM data plan, but the QR code or activation link never showed up. This is frustrating, especially when you need connectivity now. Let's troubleshoot the most common issues.

### Check Your USDT Transaction on the Blockchain

First, verify the payment went through. Use a block explorer like Tronscan for TRC20 or Etherscan for ERC20. Look for the transaction hash sent to your email. If status is "unconfirmed" or "failed", the payment didn't complete. Most marketplaces require at least 1 confirmation.

### Common Mistake: Wrong Network (TRC20 vs ERC20)

If you sent USDT on ERC20 to a TRC20 address (or vice versa), the funds may be lost or delayed. Our platform only accepts TRC20 for instant processing. ERC20 payments take longer and may not trigger automatic delivery. Double-check your wallet's network selection.

### Email Delivery Issues

Brazil eSIM vouchers are sent via email. Check your spam/promotions folder. If using Gmail, look under "Updates" tab. Sometimes the email is flagged as suspicious. Add [email protected] to your contacts.

### Payment Amount Mismatch

Our Brazil eSIM plans start at $5 USDT for 1GB/7 days. If you sent $4.99 or $5.01, the system might not match the order. Always send the exact amount shown at checkout, including network fees.

### What to Do Next

If none of these apply, contact support with your order ID and transaction hash. We'll manually deliver the eSIM within 2 hours (usually 10 minutes). For immediate help, use our live chat.

### Example Plan: Brazil 5G eSIM - 10GB/30 days for $15 USDT (TRC20)

This plan works on Claro and Vivo networks in Brazil. No KYC required. Activation takes 2 minutes after payment confirmation. Valid until December 2026.