What to Do When Canada eSIM is Not Received After Payment

Why Your Canada eSIM Might Not Be Delivered

You paid in USDT, waited 5 minutes, but no eSIM email. Here’s what likely happened — and how to fix it fast.

### 1. Check Your USDT Transaction Status

Open your wallet and verify the transaction. For TRC20 (Tron network), confirm it has >0 confirmations. For ERC20, wait for at least 12 confirmations. If it’s pending, the eSIM won’t be triggered.

### 2. Ensure You Used the Correct Email

Double-check the email you entered at checkout. We send the eSIM to that email. A typo like “gmial” instead of “gmail” means no eSIM.

### 3. Spam or Promotions Folder

Our emails come from “[email protected]”. Add it to your contacts and check spam, promotions, or junk. If it’s not there, move to step 4.

### 4. Contact Support with Your TXID

Go to our support page and paste your USDT transaction ID (TXID). Include your order number if you have it. We manually verify TRC20/ERC20 payments within 1-2 hours, 24/7.

### 5. Payment Amount Mismatch

If you sent less than the exact amount due to network fees, the system may not recognize payment. Always send the exact USDT amount shown at checkout. We accept TRC20 (recommended) and ERC20.

### 6. Network Congestion Delays

TRC20 is usually fast (<5 min), but sometimes Tron is congested. ERC20 can take 10-30 minutes. If it’s been >1 hour, contact us.

### 7. Expired Payment Window

Orders have a 30-minute payment window. If you paid after that, the order is void. You’ll need to place a new order, but your USDT will be refunded automatically within 24 hours.

### 8. Verify Your eSIM Plan Details

We sell Canada eSIM plans starting from 5 USDT (1 GB / 7 days) up to 30 USDT (20 GB / 30 days). If you bought the wrong plan, request a change within 24 hours.

How to Get Your eSIM Immediately

If all else fails, buy again with a different wallet. Use TRC20 for fastest delivery. After payment, you’ll get the eSIM QR code and instructions by email. No KYC, no card.

Why We Use USDT

We accept USDT (TRC20/ERC20) to protect your privacy. No banks, no ID. Your data plan activates instantly once payment confirms.

Final Checklist

1. Confirm TXID and confirmations.
2. Check correct email and spam.
3. Contact support with TXID.
4. Buy again with TRC20 if needed.

Your Canada eSIM is ready — we’re here to help.