Refund and Replacement Policy for eSIM Data Orders

How Crypto Payments Change the Refund Model

Credit card payments give buyers the power to dispute charges. That forces merchants to offer cash refunds or risk losing the dispute. Crypto payments — USDT on TRC-20, ERC-20, or BEP-20 — are final once confirmed. The merchant cannot claw back funds, and the buyer cannot reverse the transaction. That means our obligation shifts from refunding money to replacing defective goods. We can issue a replacement eSIM of equal or greater value, but we cannot send USDT back to your wallet. The network fees alone (typically $0.80–$2.50 on TRC-20, $5–$15 on ERC-20) would eat into any refund, and the irreversible nature makes it impractical. So we focus on making the replacement process fast and fair.

What Counts as a Defective eSIM (Eligible for Replacement)

We define a defective eSIM as one that fails to deliver the core advertised functionality within 24 hours of activation. Specific scenarios that qualify:

• **Account banned or locked within 24 hours** — If the eSIM provider (Airalo, Holafly, Ubigi, Nomad) bans or locks the account due to a marketplace-wide issue (e.g., batch of codes flagged), we replace it.
• **Wrong region or country** — You ordered a Japan 10GB plan but received a Hong Kong plan. We replace with the correct region.
• **Missing claimed features** — The listing promises 5G access but the eSIM only connects on 4G, or includes a local phone number but none is provided. We replace with a plan that matches the description.
• **Code not working on first activation** — The QR code or manual entry fails entirely, and provider support confirms the code is invalid. We replace immediately.

All replacement requests must be submitted within 48 hours of purchase. After that, we assume the product worked as intended.

What Is NOT Eligible for Replacement

Many issues are caused by the user or by the provider enforcing policies after delivery. These are not covered:

• **User-caused issues** — Entering the wrong activation code, installing on an unsupported device, or exceeding the data cap. We cannot replace if you used the plan and ran out.
• **Policy enforcement after delivery** — If the provider (e.g., Airalo) later detects that the eSIM was used in a way that violates their terms (tethering blocked, streaming throttled), that's not a defect. The product worked as sold.
• **Region change after purchase** — You bought a Europe plan but then traveled to Asia. We cannot swap regions after delivery.
• **Speed throttling** — Most eSIMs have fair-use policies. If speeds drop after heavy usage, that's normal. We only replace if the listing explicitly guarantees minimum speeds and they are not met.
• **Provider account suspension due to policy violation** — If you used the eSIM for illegal activity or violated the provider's TOS, no replacement.

Replacement SLA and Process

Once we confirm a defect, we issue a replacement within 24–48 hours. The replacement is typically a same-tier plan (same data amount, same region) from the same provider. If that exact plan is unavailable, we offer an equivalent or better plan from a different provider. We do not offer cash refunds or store credit — only a working eSIM.

To request a replacement, contact us on Telegram at @jasonma127 with: - Your order number (format: ORD-XXXXXX) - The transaction hash of your USDT payment (TRC-20/ERC-20/BEP-20) - A screenshot or screen recording showing the issue (e.g., error message, provider support chat)

We respond within 2–4 hours during business hours (UTC+8, 09:00–23:00). Most replacements are fulfilled within 12 hours.

Edge Cases by Product Niche

Different digital goods have unique failure modes. Here's how we handle them:

• **SMS verification accounts** — If the number is already used for a service (e.g., Telegram, WhatsApp), we replace with a fresh number. No replacement if you used the number and then it was banned.
• **Streaming accounts** — If the account hits a simultaneous viewer cap (e.g., Netflix 4K plan limited to 4 screens), that's not a defect. We only replace if the listing promised unlimited screens and the cap is lower.
• **VPN accounts** — If the provider bans shared keys due to abuse, we replace with a new key. No replacement if your IP was flagged for spam.
• **AI subscriptions** — If you hit rate limits (e.g., ChatGPT Plus 40 messages per 3 hours), that's normal. We replace only if the account is completely locked within 24 hours.
• **VPS services** — If the provider terminates the VPS due to TOS violations (mining, phishing), no replacement. If the VPS is DOA (dead on arrival), we replace within 24 hours.

Why We Use Telegram for Support

Email support is slow and easy to ignore. Telegram allows real-time chat, screenshot sharing, and quick verification. Our handle @jasonma127 is monitored by a human, not a bot. We can check transaction hashes on-chain within seconds. If you prefer email, we have that too, but Telegram gets faster responses.

Summary Table: What's Covered vs. Not

Scenario	Covered?	Replacement?
eSIM code invalid on first try	Yes	Yes, same tier
Account banned within 24h	Yes	Yes, same tier
Wrong region delivered	Yes	Yes, correct region
User entered wrong code	No	No
Data ran out after use	No	No
Provider throttles speed after 10GB	No	No
SMS number already used	Yes (if unused)	Yes, new number
Streaming account cap hit	No	No
VPN key banned by provider	Yes (if within 24h)	Yes, new key
VPS terminated for TOS violation	No	No

Final Word

Crypto payments are irreversible. That's the trade-off for lower fees and no chargebacks. We built our replacement policy to be fair: if the product is broken on arrival, we fix it. If you break it or the provider enforces policies after delivery, that's on you. We're transparent about the limits. Contact @jasonma127 on Telegram if you have a legitimate defect — we'll make it right.

Updated 2026-05-25.