What to Do When Roamless eSIM is Not Received After Payment

Check Your Wallet Network and Transaction Status

If your Roamless eSIM isn't showing up after paying with USDT, first verify the network you used. Roamless supports TRC20 (Tron) and ERC20 (Ethereum) USDT payments. If you sent ERC20 but selected TRC20, the transaction may be stuck. Check your wallet history for the TXID and confirm it's completed. For example, a $9.90 1GB Japan plan paid via TRC20 should arrive within 2 minutes.

Common Delays and What to Do

Delays can happen due to network congestion. For a $19.90 3GB USA plan (valid until 2026), TRC20 transfers usually settle in under 1 minute. If it's been over 30 minutes, contact Roamless support with your TXID. Avoid sending funds again — duplicate payments require manual refunds.

Email vs. Dashboard Delivery

Your eSIM profile is delivered to your Roamless dashboard, not email. Log in at app.roamless.com and check the “My eSIMs” section. If you purchased a $29.90 5GB Korea plan, it should appear immediately after blockchain confirmation. Check spam folder only if you requested email receipt.

Payment Failure Due to Insufficient USDT

Ensure you sent enough USDT to cover the plan price plus any network fee. For a $14.90 Europe 2GB plan, sending exactly $14.90 via ERC20 may fail if Ethereum gas fees aren't covered. Roamless deducts the exact plan price from the amount sent; if fees drain it, the payment is incomplete. Send slightly more (e.g., $15.50) to account for fees.

Alternative: Use a Different Wallet or Exchange

If your payment keeps failing, try a different wallet. Some apps like Trust Wallet handle TRC20 reliably for a $24.90 10GB Global plan (valid 2026). Avoid sending from exchanges without withdrawal memo — that can cause loss. For small amounts, TRC20 is cheaper and faster.

Final Step: Contact Support with TXID

If none of the above works, email [email protected] with your transaction ID. They can manually issue the eSIM. Response time is typically under 4 hours. Always keep your TXID handy — it's the only way to trace USDT payments.