What to Do When Saily eSIM is Not Received After Payment

Why Your Saily eSIM Might Not Arrive After USDT Payment

You paid with USDT (TRC20 or ERC20) and the eSIM didn't land in your inbox. This is a known pain point for travelers avoiding KYC. Here’s what likely happened and how to fix it.

### Step 1: Confirm Your Transaction Hash

Log into your wallet and find the TXID (transaction ID). Paste it into a block explorer (e.g., Tronscan for TRC20). If the status is "Success" with 6+ confirmations, the payment left your wallet. If it shows "Failed" or "Pending," the funds are stuck.

### Step 2: Check the Email Address You Entered

Saily sends the eSIM to the email provided during checkout. Did you type it correctly? Check spam, promotions, or junk folders. Sometimes it lands in "Updates" in Gmail. Use search: "Saily eSIM" or "Your eSIM is ready."

### Step 3: Verify the Payment Amount and Network

Saily requires exact USDT amount. Did you pay $12.50 for the Japan 7-day plan (10GB, 2026 pricing)? If you sent $12.00, the system won't process. Also, ensure you used TRC20 (low fee) or ERC20 (higher fee) — Saily accepts both. Wrong network = lost funds.

### Step 4: Wait 15-30 Minutes

USDT payments, especially ERC20, can take 10-30 minutes to confirm. Saily’s system processes once 12 confirmations (TRC20) or 24 (ERC20) are reached. Don't panic in the first hour.

### Step 5: Contact Saily Support with Your TXID

Open a ticket via their live chat or email. Provide: TXID, email used, plan name, payment date. They respond within 2-4 hours. Mention you paid in USDT (TRC20) — this speeds up manual verification.

### Why USDT Payments Sometimes Fail

• **Insufficient gas fee**: TRC20 needs ~1 TRX for energy. ERC20 needs ETH for gas. If you sent exactly the plan cost without network fee, the transaction fails silently.
• **Slippage**: USDT price fluctuates? No, USDT is stable. But if you used a DEX instead of direct wallet-to-wallet transfer, you might have paid a different contract address.
• **KYC-free marketplace nuance**: Saily doesn't require ID, but they verify payment on-chain. If your wallet has suspicious activity, they may flag it — unlikely.

Alternative: Get Your eSIM Now

Can't wait? Buy from our marketplace (no KYC, instant delivery): - Japan 7 days 10GB: $12.50 USDT (TRC20) - USA 15 days 20GB: $18.00 USDT (ERC20) - Europe 30 days 50GB: $35.00 USDT

All plans activate within 5 minutes of payment confirmation. We manually verify each TXID within 60 seconds.

Prevent Future Issues

• Double-check email and amount before confirming.
• Always use TRC20 for lower fees and faster confirmations.
• Keep a screenshot of the transaction receipt.

Summary: Don't Settle for Silence

If your Saily eSIM hasn't arrived after USDT payment, follow these steps. Most issues resolve within an hour. Still stuck? We have your back with instant alternatives.