Saily eSIM Payment Stuck or Pending — Troubleshooting

Why Your Saily eSIM Payment Gets Stuck or Pending

You’ve chosen Saily for its no-KYC eSIM data plans—Japan 5GB for $8.50 USDT, USA 10GB for $12.00 USDT, Europe 30GB for $25.00 USDT (all prices valid March 2026). But your payment shows "stuck" or "pending" for hours. This is a common pain point when using USDT (TRC20/ERC20) for eSIM purchases. Let’s fix it.

Check Your USDT Network: TRC20 vs. ERC20

Saily accepts USDT on TRC20 (Tron) and ERC20 (Ethereum). If you send USDT via BEP20 (Binance) or other networks, the transaction won’t confirm—leaving it pending indefinitely. Always select TRC20 for lower fees ($0.50–$1.00) and faster confirmations (1–2 minutes). ERC20 works but costs $3–$5 and takes 5–15 minutes.

Insufficient Gas Fees or Wrong Amount

When sending USDT, ensure you include enough network fee (gas). For TRC20, keep at least 1 TRX in your wallet for gas. If you send exactly $8.50 USDT with zero TRX, the transaction may fail or get stuck. Also, double-check the exact USDT amount—Saily shows the final price including any platform fee.

Wallet or Exchange Delays

Sometimes the delay isn’t on Saily’s side. If you’re sending from an exchange (Binance, KuCoin) or a wallet that requires multiple confirmations, the payment may show pending for 10–30 minutes. Use a wallet that allows instant push, like Trust Wallet or MetaMask (TRC20).

What to Do When Payment Is Stuck

1. **Wait 30 minutes** – Most pending payments clear within 10–15 minutes. If still stuck, proceed.
2. **Check transaction on blockchain explorer** – Paste your TXID on Tronscan (for TRC20) or Etherscan (for ERC20). If the transaction is unconfirmed, the network is congested; wait longer.
3. **Contact Saily support** – Provide your TXID and wallet address. They can manually confirm or refund. Expect a response within 2–4 hours.
4. **Cancel and retry** – If the transaction remains pending for over 2 hours, cancel the order (if possible) and resend USDT with higher gas.

Prevent Future Payment Issues

• Always use TRC20 network for USDT.
• Keep a small TRX balance (at least 2 TRX) for gas.
• Copy-paste the exact payment address and amount from Saily’s checkout page.
• Avoid peak hours (evening UTC) when Tron network is congested.

Still Not Working? Buy from an Alternative

If Saily keeps failing, consider eSIM providers like BNESIM or Airalo that also accept USDT. But for KYC-free travel data with instant delivery, Saily remains our top pick—once you get the payment flow right.

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FAQ

Q: Why is my Saily eSIM payment pending for over 1 hour? A: Usually due to network congestion or wrong USDT network (e.g., sent via BEP20 instead of TRC20). Check your TXID on a blockchain explorer.

Q: Can I get a refund if my USDT payment is stuck? A: Yes, if the transaction never confirms. Contact Saily support with your TXID; they will refund the USDT to your wallet within 24 hours.

Q: Which USDT network should I use for Saily? A: Always use TRC20 (Tron). It’s faster, cheaper, and most wallets support it. Avoid ERC20 due to high fees.

Q: What if I sent USDT via the wrong network? A: The funds may be lost or require a recovery process. Contact Saily support immediately—they may retrieve them for a fee.

Q: Does Saily accept other cryptocurrencies? A: Currently, Saily only accepts USDT (TRC20 and ERC20). No Bitcoin, Ethereum, or stablecoins like USDC.