What to Do When Thailand eSIM 30 day is Not Received After Payment

Check Your Transaction Status

First, verify the USDT payment on the blockchain. Use a TRC20 or ERC20 explorer like Tronscan or Etherscan with your transaction hash. If the transaction shows "success," the payment went through. If it's pending or failed, your eSIM won't be delivered. For TRC20, confirm the recipient address is correct—common mistakes include sending to an ERC20 address instead.

Common Delivery Delays

Most Thailand eSIM 30-day plans (e.g., AIS 15GB 30-day for 12 USDT or DTAC 50GB 30-day for 18 USDT) are delivered within 5 minutes after USDT confirmation. Delays can occur due to network congestion on the TRC20 network, especially during peak hours. If you paid via ERC20, it may take longer due to higher gas fees and slower processing. Check your spam folder if the eSIM email hasn't arrived.

Contact Support with Details

If 30 minutes have passed, contact our support with your order ID and transaction hash. We'll manually verify the payment and resend the eSIM QR code within 1 hour. All emails are answered within 24 hours, but urgent issues are prioritized. Provide the exact USDT amount sent (e.g., 12 USDT TRC20) and the recipient wallet address.

Avoid KYC Issues

Since our marketplace requires no KYC, your eSIM purchase is anonymous. However, if you used a wallet that requires verification (like some exchanges), the payment may be flagged. Always send USDT from a personal non-custodial wallet (e.g., Trust Wallet, MetaMask) to ensure smooth delivery. For Thailand, we recommend TRC20 for fastest confirmation.

Alternative Activation Methods

If you still don't receive the eSIM, you can request a manual activation. Provide your device's IMEI and we'll push the profile to your phone. This works for most iPhone (XS and newer) and Android (Pixel, Samsung) models. The 30-day plan starts from the moment of activation, so no time is wasted.

Buy with Confidence

All Thailand eSIMs come with a 30-day validity, 5G speeds, and up to 50GB data. Prices start at 8 USDT for 10GB/30 days. Payments are processed in TRC20/ERC20 USDT, with no hidden fees. If you experience issues, we guarantee resolution within 24 hours.